Returns & Refunds

Due to the nature of packaged drinking water and food safety regulations, ESSO follows a limited return policy.

Returns

Returns are accepted only if:

• You receive a damaged or leaking product.
• The wrong product is delivered.
• The product arrives with broken seals or is unfit for consumption.

Requests must be raised within 24 hours of delivery by emailing hello@drinkesso.com with:

• Order number
• Photographs of the product
• Brief description of the issue

Non-Returnable Items

Returns will not be accepted for:

• Change of mind.
• Incorrect address provided by the customer.
• Products that have been opened or consumed.
• Damage caused after delivery.
• Orders returned due to repeated unsuccessful delivery attempts.

Refunds

Once the claim is verified, refunds will be processed to the original payment method within 5–7 business days.

If a replacement is available, ESSO may choose to replace the product instead of issuing a refund.

For payment failures where the amount has been debited but the order was not confirmed, refunds are automatically processed within 5–7 business days.