Frequently Asked Questions

What is ESSO?

ESSO is premium Pure Himalayan Water packaged in sustainable aluminium cans, offering naturally sourced water with a refreshing taste and premium experience.

Where is ESSO water sourced from?

ESSO Pure Himalayan Water is sourced from the Himalayan region and packaged in compliance with applicable FSSAI regulations.

Is ESSO water safe to drink?

Yes. Every can is manufactured, sealed, and tested under strict quality standards in accordance with FSSAI regulations.

How should I store ESSO?

Store in a cool, dry place away from direct sunlight. For the best experience, serve chilled.

What payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, and Wallet payments through Razorpay.

Do you offer Cash on Delivery (COD)?

Currently, Cash on Delivery is not available.

How long does delivery take?

Orders are dispatched within 24 business hours and are generally delivered within 3-5 business days, depending on your location.

Can I cancel my order?

Orders can be cancelled within 2 hours of placing them by emailing hello@drinkesso.com

Once dispatched, orders cannot be cancelled.

How can I track my order?

Tracking details are shared via email and SMS once your order has been dispatched.

What should I do if I receive a damaged package?

Please contact us within 24 hours of delivery at hello@drinkesso.com with photographs of the damaged package. Our team will assist you promptly.

Do you ship across India?

Yes. We currently deliver across India to serviceable pin codes.

How can I contact ESSO?

For general enquiries, write to hello@drinkesso.com

Our team responds within 24 business hours.